Lower cross-border costs
Avoid sending each returned item immediately back to the country of origin by consolidating decisions in Canada.
Returns & Exchanges · Canada
Give your customers a Canadian returns address.
We receive, inspect, photograph and document returned items, process approved exchanges, and return eligible products to inventory.
Why it matters
International returns should not cost more than the sale.
Shipping every return back to another country can create high costs, delays and a poor customer experience. With local support in Canada, your brand can resolve each case faster and with greater control.
Faster resolutions
Inspect and report locally so you can approve exchanges, restocking or disposition.
Better customer experience
A Canadian returns address builds confidence and simplifies the after-sales experience for your buyers.
How it works
A clear flow from receiving to resolution.
TuBoleto Operating Dashboard
See each return move from receipt to resolution.
Keep returned inventory, inspection results and the authorized next action connected to the Canadian operation.
01
Return received
Record the returned package and associated order information.
02
Inspected
See condition, packaging, observations and available evidence.
03
Disposition
Record the approved next action for the returned item.
04
Restocked or held
Reconnect approved inventory to stock or hold it for further action.
Customer returns
Your buyer ships the item to the assigned Canadian returns address.
Receive and record
We identify the package, the order and the reason for the return.
Inspect and report
Document condition, packaging, accessories and photos according to your rules.
Carry out the decision
Restocking, exchange, consolidation, return to the supplier, or authorized disposition.
Inspection process
Each item is is assessed according to your brand’s rules.
We can perform a basic visual inspection or follow specific instructions by product, category or reason for return.
01
Product conditionNew, open, used, incomplete, defective or no sellable.
02
Packaging and accessoriesCarton, labels, manuals, parts, seals and contents included.
03
Operational observationsClear notes to support decisions on restocking, exchange, repair, or disposition.
Inspection reportCompleted
Order#CA-10428
StatusEligible for restocking
PackagingOpen, complete
ActionRepacking and return to stock
Front view
Packaging
Detail
Exchanges, photos, and restocking
More options to recover value and protect the customer experience.
Exchange workflow
We process replacements from Canadian inventory or wait for your authorization before shipping.
Photo reports
Photos by return, especially in cases of damage or when the product cannot be restocked.
Restocking
Repacking, labelling, and returning approved, resellable items to inventory.
Authorization and control
You decide what happens with each return.
We do not remove or dispose of products without prior documented authorization.
Consolidation
We consolidate non-resellable items to reduce the frequency and cost of international returns.
Return to the brand
We prepare and coordinate the return of products to the supplier or another destination you authorize.
Authorized disposition
It is carried out only after receiving clear instructions and written authorization from your company.
Pricing
A structure tailored to your volume and service level.
The quote is prepared according to the number of returns, type of product, inspection required, photos, temporary storage and subsequent actions.
Quote components
You pay for the services your operation actually needs.
Receiving and recordingBy package received
InspectionAccording to level and product
Report photoAccording to quantity of images
Exchange or restockingBy unit processed
Temporary storageAccording to space and time
Consolidation or dispositionAccording to authorized instructions
Turn returns into a controlled local operation.
Tell us what you sell, how many returns you expect and how you want us to handle inspections, exchanges and restocking.